
Intrav
7711 Bonhomme Avenue
St. Louis, Missouri 63105-1961
Attn: Larry R. Nolan, President
Dear Mr. Nolan:
My husband and I have recently returned from your China/Yangtze River Adventure and wish to tell you how impressed we were with the detailed planning that went into making a complicated itinerary comfortable for a large (50) and mostly elderly group of people.
Barbara McCollister, Travel Director and Mary Beth Proost, new Trainee, are delightful young people, so enthusiastic, full of beans, smiling constantly as they explain the details of each day’s excursion. It cannot be easy to be always “on” and especially when large problems occur – fog forced them to reschedule an airplane trip and the next plane did not have room for all of us. The difficult decisions they made were made thoughtfully and willingly – and still their smiles were on. You could not pay me enough to do what they do. (I hope you pay them enough!)
My metal hip was brand new when I first made reservations and then realized it might be more strenuous than I had originally thought. I called Nancy Schick to cancel and she not only reassured me (I was also worried about using the Chinese “facilities”) but sent me photographs of the steps and said we could take our time. Thankfully, I never had to use the “facilities,” either.
Your Intrav group is very pleasant and helpful. The one day I had expected to stay on board the Goddess, Brett came on the loudspeaker and said there were only 32 steps up to the village, so I quickly changed my mind and enjoyed the day in the village. We enjoyed the entire trip. Thank you.
Sincerely,
Sibyl G. Beaumont
(Mrs. Charles R. Beaumont)

Response from Intrav:
October 26, 1992
Dear Mrs. Beaumont:
Thank you very much for your letter of October 13, 1992, informing us how much you and your husband enjoyed your recent China/Yangtze crusie.
We’re always pleased when our travelers are satisfied with the accommodations and arrangements of our programs.
It is especially pleasing when those providing our services have been singled out for commendation. I’ll be sure to share your letter with Barbara McCollister, Mary Beth Proost and Nancy Schick. I’m sure they will appreciate your recognition.
Thank you again for travelling with INTRAV on a USAA Special Services travel program. We look forward to serving you again.
Sincerely yours,
(hand signed)
Larry R. Nolan
President
LRN:tms

Response from USAA:
November 10, 1992
Dear Ms. Beaumont:
Thank you for your kind words in regard to your recent China/Yangtze River Adventure Cruise. Feedback from members is very important to us and we thank you for taking the time to write.
We were so pleased with your letter, we might like to use your comments in our promotional material and request your permission to do so. If this is agreeable with you, please sign the enclosed release and return it in the postage paid envelope.
Thank you again for your gracious letter. We look forward to helping you again in the future.
Sincerely,
(hand signed)
Bobby W. Presley
President
USAA Buying Services, Inc
BWP/hj

November 15, 1992
USAA Buying Services, Inc
USAA Building
San Antonio, TX 78288
Attn: Mr. Bobby W. Presley, President
USAA Buying Services, Inc.
Dear Mr. Presley:
I am most happy to sign the enclosed agreement and you may use any portion of my enclosed letter or this one for your promotional material.
As I am definitely not a gourmand, perhaps it would be best not to mention the food, which was the absolute pits! Most of the chefs apparently pop the whole chicken on the chopping board, take their meat cleaver and chop into small pieces. “Waste not, want not.” Yuck. However, I’m not a complainer. The rice was delicious, nourishing and filling.
We went to Russia with Intrav through USAA two years ago and loved every moment, so decided to go to China with Intrav as they have trained their Travel Directors how to deal with Communists courteously and patiently. They also suggest the passengers be “flexible” and most were, both in Russia and China.
I wholeheartedly recommend either trip.
Sincerely,
Sibyl G. Beaumont
(Mrs. Charles R. Beaumont)